Frequently Asked Questions

  1. What is the warranty?
    Reeves Amplification, LLC ("REEVES") warrants the Custom series of amplifiers to be free from defects in materials and workmanship (subject to the terms set forth below) for a period of five (5) years from the date of purchase. Templar series for a period of one (1) year from the date of purchase. Woofers for a period of one (1) year from the date of purchase.

    To obtain Warranty service, please contact REEVES AMPLIFICATION for repair. Please call REEVES AMPLIFICATION at 1-513-451-1071 for instructions. You will need to ship this product in either its original packaging or packaging affording an equal degree of protection. Return shipping costs to REEVES AMPLIFICATION is the responsibility of the purchaser.

    Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that this product is within the Warranty period, must be presented or included to obtain Warranty service.

    This Warranty does not cover cosmetic damage or damage due to misuse, abuse, negligence, acts of God, accident, or modification of, or to any part of, the product. This Warranty does not cover damage due to improper operation, maintenance or installation, or attempted repair by anyone other than REEVES. or a REEVES dealer which is authorized to do REEVES warranty work. Any unauthorized repairs will void this Warranty.

  2. What is your evaluation an return policy?
    All products purchased from Reeves Amplification are accompanied by a 10-day evaluation period, from the date of delivery not ship date. If buyer chooses to return an item within the 10-day evaluation time frame, the buyer will receive a refund less all-shipping charges incurred if returned in new condition. Buyer assumes responsibility for shipping and any damage that may occur upon return.

    Reeves amplification has the right to refuse refunds and exchanges after the 10-day evaluation period. Custom Color ordered product is non-returnable.

  3. How often should I change my tubes?
    Tube life can be anywhere from 6 months to one year if played hard. Preamp tubes can last a very long time. If your amplifier starts to sound differently, i.e., less bass response or lack of power, you probably need to change your tubes.

  4. Can I use a power attenuator?
    Yes.

  5. Are your amplifiers all tube?
    Yes, all of our designs are all tube.

  6. Why don't you use tube rectifiers?
    No tube rectifier because solid state is more reliable and you can use higher value smoothing caps in the power supply, i.e. lower noise and hum as well as keeping the temperature down in the cabinet.